In the last three Posts we observed the possible behaviours of Fire Deparment Chief.
Let us explore how Personality impacts Behaviour in another Interesting Role – Quality Control Engineer; in a brick manufacturing unit; although we believe that the following can be applied to any QC position in any INDUSTRY!!!
The QC Engineer is expected to ensure quality checks at various manufacturing segments. Co-ordinate with various members of other teams. Ensure zero defect in manufactured bricks as per standards of the company/industry (6 sigma quality). Hold people accountable. Document and report appropriately in time. Make clear decision on rejections.
What could be great attributes for a Brick manufacturing QC Engineer/Auditor?
Let us list out the various facets that we have explored from an earlier POST https://ceebeefive.wordpress.com/2016/01/19/success-factors/
Knowledge : Must have mastered the relevant know-how of the Brick Technology including Materials, Mechanics, Manufacturing processes, Brick Kiln technologies and possibly various other elements relating to Brick Manufacturing.
Skills : Must have experience over several cycles of the process of manufacturing bricks. Must be skilled on using the testing equipment for brick size (Vernier calipers?) Must have knowledge on Stress testing equipment. Must have experience in recording the information and sampling statistics. Must have experience in spotting defects and ensuring appropriate systemic reporting takes place.
Intelligence : Must have above average Logical and Analytical ability.
Physique : Should be able to work in an office environment and also on the shop floor.
and very importantly …
PERSONALITY!! This person needs to be Goal Focused, Organised, Planful, Very Detail Oriented, Meticulous, Rule abiding (ie adhering to standards as defined) Not accommodative (ie unwilling to bend rules), be assertive and willing to state facts as they are and be forthright.
Let us realize that the QC Engineer / Auditor’s job is fundamentally a difficult ROLE. This person is expected to find faults of OTHERS!!!
Inherently the performer of this job is likely to be disliked! So the incumbent ideally should be thick skinned and able to absorb pressures and stress and NOT be reactive.
If we have two persons who have similar themes in the Knowledge, Ability, Skills and Experience but are different in their personalities. HOW would this impact the outcomes in the QC ROLE?
Let us assume we have PERSON ONE – who is exactly as described above and another person who is as talented and experienced as PERSON ONE. Let us call this one the NICE GUY!! This person is friendly and tactful, somewhat detail oriented and organised; also service oriented and comfortable with multi tasking.
What could be the potential outcomes of the two persons given that both are similar except their personalities and therefore behaviours.
While we strongly believe that Personality cannot be classified as Good or Bad; given a context, Personality can have supportive energy or stress created.
PERSON ONE in our opinion, as described above, will be BETTER suited for doing the job of a Quality Control Engineer.
This person will ensure that the quality standards laid down in the RULE book are always adhered to. He may appear steadfast, unrelenting and uncompromising and will tend not be bend norms or the rules established and unrelenting.
And ….This person is likely to get into conflict and arguments with others whose work he is auditing.
The other person – NICE GUY will be more liked and possibly get selected for the role as he is likely to be more affable and liked.His knowledge, ability and skills will be supportive in getting outcomes.
On the other hand, his Personality is likely to have a contrarian effect!!
His need to be affable, service oriented will push him to look for solutions and find pleasant outcomes. His comfort with multi tasking may create slippages in quality monitoring due to his propensity to be more distractable than the PERSON ONE.
As while he delivers high levels of Quality, he is likely to feel pressured as the job will expect him to be focused, critical, not necessarily bend to the demands of others and be forthright and hold his ground. Having to do so would go against his personality and this would eventually impact outcomes on the job and the health of the Suitable Person!!
Either ways the outcome is likely to be negative for the person as well as the job outcome.
Personality is a very Important facet which contributes to outcomes in ones life both at Home and in Work related situations.
How can you relate your PERSONALITY to your own situation at home or at work?
Which activities ENERGISE you as they are aligned with your Personality?
Please share your experiences when your Personality has contributed to good or bad outcomes!
Comments, Suggestions and Story/Theme Contributions are always WELCOME!
Read the earlier POSTS, FOLLOW for NEW and SHARE with OTHERS
To KNOW MORE about YOUR Personality
VISIT : www.CB5.in